General Order Information

  • GENERAL ORDER INFORMATION
    • WE'RE UNABLE TO CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS BEEN PROCESSED, INCLUDING BUT NOT LIMITED TO THE SHIPPING ADDRESS, BILLING INFORMATION, SIZE, ITEM, OR QUANTITY.
    • SALES TAX WILL BE APPLIED ON DOMESTIC ORDERS. TAX IS DETERMINED BY THE APPLICABLE SALES TAX AND USE TAX LAWS WITHIN EACH STATE.
    • ORDERS MUST BE PLACED THROUGH THE WEBSITE. WE CAN'T ACCEPT ORDERS OVER THE PHONE.
    • IF THE ITEM YOU ORDERED RUNS OUT OF STOCK AFTER YOUR ORDER HAS BEEN PLACED, WE'LL CONTACT YOU VIA THE EMAIL PROVIDED WITH YOUR ORDER TO EXCHANGE THE ITEM FOR ANOTHER ITEM OF EQUAL OR LESSER VALUE. IF WE DON'T HEAR BACK WITHIN 10 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER.
    •  AVAILABLE MERCHANDISE IS HELD TO THE SIZES, COLORS, AND VARIANTS LISTED ON OUR WEBSITE. IF A SIZE OR VARIANT ISN'T ONLINE, IT IS CURRENTLY UNAVAILABLE. WE APOLOGIZE FOR ANY INCONVENIENCE. 
  • DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
    • IF YOUR ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE, PLEASE CONTACT OUR CUSTOMER SERVICE EMAIL ADDRESS.
    • IF YOUR ITEM HAS BEEN DAMAGED, PHOTO EVIDENCE WILL NEED TO BE SENT TO OUR EMAIL ADDRESS. ONCE WE RECEIVE THESE, WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO US, WE'LL PROVIDE A REPLACEMENT.
    • IF YOUR ORDER ARRIVES AND IS AN INCORRECT ITEM, PLEASE CONTACT US VIA EMAIL. UPON VERIFICATION THAT YOUR ORDER IS INCORRECT, WE'LL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO US, WE'LL PROVIDE A REPLACEMENT.
    • WE AREN'T RESPONSIBLE FOR DAMAGES TO MERCHANDISE ONCE AN ITEM HAS BEEN WORN OR WASHED.
  • LIMITED EDITION AND PRE-ORDER SALES
    • SHIPPING AND DELIVERY DATES FOR ALL LIMITED EDITION AND PRE-ORDER SALES AREN'T GUARANTEED UNLESS SPECIFIED.
    • RETURNS AND EXCHANGES WON'T BE ACCEPTED FOR LIMITED EDITION MERCHANDISE.
    • IF YOUR PACKAGE RETURNS TO OUR FACILITY BECAUSE OF A SHIPPING ERROR, WE'LL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DON'T HEAR BACK FROM YOU WITHIN 10 BUSINESS DAYS, WE EXERCISE THE ABILITY TO REFUND YOU FOR YOUR ORDER.